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The Symphony of Collaboration at Prismic Reflections®

Once upon a time in the bustling design studio of Prismic reflections, I embarked on a remarkable journey as a UX UI designer, but this journey wasn’t an overnight transformation. Today as I continue my work in this thriving creative hub, I am eager to share the ongoing story of collaboration – A story that unfolds with each passing day, enriching our designs and propelling us to new heights.


A journey of discovery
Finding true passion in the design world

After exploring various career paths in IT, teaching and banking, I realized that I was yearning for a profession that would bring me true fulfillment. From a young age, I was captivated by art and design, finding joy in expressing my creativity through drawing, painting, and various creative projects. During my maternity break, I made the decision to pursue a career that aligned with my passion and creative mindset. That’s when I discovered the captivating realm of UX UI design, which encompassed everything I had been searching for – Problem solving, user centricity, and a seamless blend of aesthetics and functionality. Through intensive bootcamps & workshops, I cultivated my skills and proudly emerged as a UX UI designer.

Now as a valued member of the Prismic reflections team, I am fortunate to contribute to a range of projects across diverse industries like fintech, BFSI and marketing. This journey with its ups and downs, has ultimately led me to a place of immense joy and satisfaction, where I can fully express my passion and create meaningful user experiences.

 
 

Harnessing collective brilliance : Fusing individual talents through teamwork

In this studio, collaboration is not just a concept, It is a living, breathing force that permeates every aspect of our work. As designers, we embrace a mindset that celebrates the brilliance of our teammates and recognizes the value of diverse perspectives. We understand that collaboration is about learning from others, knowing that each person brings their own unique strengths and expertise to the table.

Every point we embark upon is an opportunity for collaborative magic. Like a collaborative symphony, we as a team of designers & developers, coordinate our efforts, ensuring that every instrument in our ensemble plays its part harmoniously. Together we dive deep into the intricate details of user experience and visual aesthetics, crafting captivating & delightful designs.

 
 

Building strong connections : Collaborating with clients for exceptional solutions

Collaboration extends far beyond our individual roles. It flourishes at the very core of our relationship, within the studio and with our valued clients. We cultivate an environment where trust and open communication flourish, fostering a strong bond that allows us to tackle challenges with confidence and creativity.

When we collaborate with our clients, we understand that they are partners in our design journey. Their visions and aspirations become intertwined with our own, creating a shared purpose. By truly listening to their needs and aspirations, we are able to co-create exceptional solutions that surpass expectations.

 
 

Crafting experiences together : The collaborative design process

As we navigate the ever-evolving landscape of design, collaboration becomes the driving force behind our growth and innovation. We approach each project with an open mind, ready to learn from one another and push the boundaries of what is possible. Together we embrace the challenges that come our way, knowing that they are catalysts for personal and professional development.

And when success graces us, we celebrate as a united team. We take pride in our collective achievements, recognizing that they are the result of our collaborative efforts. Each design accolade, each satisfied client and each milestone reached are testaments to the power of collaboration in our studio.

 
 

Embracing the symphony : Gratitude for the journey of collaboration

As I continue my journey in Prismic reflections, I am grateful for the ongoing story of collaboration that unfolds each day. It is a story that inspires us, challenges us, and reminds us of the transformative potential that lies within our collective brilliance.And so dear reader, as I recount this tale of collaboration, I extend an open invitation to those with a passion for design and the vision to create exceptional experiences.

Whether you are seeking to experience the magic of collaboration firsthand or looking for exceptional design solutions, I welcome you to explore more about us on our About Us page “https://prismicreflections.com/about”. If you are inspired by the story and wish to be part of our team, I encourage you to visit our Career page “https://prismicreflections.com/career” to learn more about exciting opportunities. Together, we will keep crafting exceptional designs, united by the magic of collaboration and driven by our shared passion for creating remarkable user experiences.

 
 

Main Author :
Padmini Paithane

UX UI Designer at Prismic Reflections®


Unlocking the Potential of Artificial Intelligence – Useful AI Tools for UX UI Designers

As a UI UX designer, it’s no secret that keeping up with the latest trends and technologies can be a daunting task. The design process is complex and multifaceted, and it can be difficult to know where to turn for help. Luckily, there are many AI-powered tools available that can make your job much easier. In this blog, we’ll take a closer look at some of the best AI tools for UI UX designers that can help you streamline your workflow and create high-quality designs quickly and efficiently.


 

Sketch2Code

First up is Sketch2Code. Developed by Microsoft, this powerful tool uses AI to transform hand-drawn sketches into HTML code. This is a great option for designers who want to quickly create mockups and prototypes without having to write code from scratch. With Sketch2Code, you can easily turn your sketches into functional HTML code in no time.

Adobe Firefly

Want to see the best use of Generative AI allow me to introduce you to Adobe Firefly, a state-of-the-art generative engine that’s now available on Adobe Photoshop. You’ll be amazed by how it transforms your creative process, making it effortless to produce exceptional designs.

https://www.adobe.com/in/sensei/generative-ai/firefly.html

UXPin

If you’re looking for a tool that can help you create user flows and prototypes quickly and easily, then UXPin is an excellent option. This design platform uses AI to suggest design elements and layout options, making it much easier to create high-quality designs in a shorter amount of time. It also offers collaboration tools, making it a great choice for design teams.

https://www.uxpin.com/

Uizard

Uizard.io is a powerful design tool that enables users to create top-notch designs with ease and speed. Providing the ability to transform sketches into high-quality, editable mockups in mere seconds, it uses cutting-edge algorithms to generate one-of-a-kind design concepts based on user input. This makes it an ideal option for designers looking to save time and maintain their creative spark.

https://uizard.io/

Let’s Enhance

Do you want to take your images to the next level? Let’s Enhance is a robust tool that employs advanced AI technology to enhance image resolution while maintaining its quality. It’s a fully automated process that is fast and efficient, allowing you to upscale your images up to 16x without any loss in quality. With Let’s Enhance, designers can now improve their images with ease and obtain high-resolution pictures like never before.

https://letsenhance.io/

Writesonic

If you’ve had the opportunity to explore CharGPT or Grammarly and you’re in the market for another AI copywriting tool, it’s definitely worth considering WriteSonic. One of the key benefits of utilizing WriteSonic for your content creation needs is that the blogs it generates are specifically designed to be more SEO-friendly when compared to other AI tools. This can ultimately help you to improve your online visibility and drive more traffic to your website.

https://letsenhance.io/

Framer AI

If you are a UI/UX designer, it would be beneficial for you to explore Faramer AI. This tool can create website and app designs based on the given prompt, which can then be published on the desired domain.

https://www.framer.com/ai

Midjourney

Out of all the image generators available, Midjourney consistently produces the best results according to my preferences. The images it generates exhibit a higher level of coherence, with superior textures and colors. Overall, the output is simply more captivating and visually appealing.

https://www.midjourney.com/home/?callbackUrl=%2Fapp%2F

Tome

In case you find yourself pressed for time and in need of producing a compelling presentation, allow me to recommend Tome. This platform harnesses the power of storytelling AI to craft presentations that are tailored to your specific topic, ensuring that your message resonates with your audience.

https://tome.app/

Anima

Anima is a plugin that enables the conversion of websites into Figma designs and Figma designs into HTML/CSS. Although it may not be perfect, with time it is expected to improve.

https://www.animaapp.com/



There are additional tools that you may consider, which I have not mentioned because they are well-known and require no introduction. Here are a few listed below:

Chat GPT: for content creation and research

Grammarly: for content polishing

Kevil AI: for image generation

Hemingway App: for writing blogs

Copy AI: for writing professional emails

Blackbox AI: for writing code in a selected language.

In conclusion, AI tools can be incredibly helpful for UI UX designers looking to streamline their workflow and create high-quality designs quickly and efficiently. Whether you’re looking for a tool to help with coding, design suggestions, or collaboration, there’s an AI-powered tool out there that can help you achieve your goals. So why not give one of these tools a try and see how much easier your design process can become.

Prismic Reflections® Wins the PrestigiousA’ Design Award

We are thrilled to share that the Intelehealth Mobile & Web Application, designed by Prismic Reflections, has received the Bronze A’ Design Award in the category of Interface, Interaction and User Experience Design.

The esteemed Grand Jury panel of the A’ Design Award & Competition, consisting of distinguished press members, renowned designers, esteemed academics, and notable entrepreneurs from around the globe, has acknowledged our outstanding skills, innovation, and commitment.

Link our our winning entry, Intelehealth Mobile & Web App Design Award https://competition.adesignaward.com/design.php?ID=148944

A’ Design Award and Competition is one of the World’s largest, most prestigious and influential design accolades, one of the highest achievements in design. A’ Design Award Winner Logo, symbolizes exceptional design excellence in your products, projects and services. A’ Design Award, recognizing the excellent and original design work from across the globe, is one of the highest achievements in design, a source of inspiration for award-winning designers, artists, architects, brands and design agencies.

 
 

 
 
 
 
 
 
 
 

Intelehealth is a not-for-profit tech organization that has developed a comprehensive technology platform that Governments, NGOs, and Hospitals can use to deliver telemedicine-based care to their beneficiaries.

Prismic Reflections was engaged to redesign and make Mobile and Web Application to improve upon user engagement, usability & overall user experience.

To view full case study of redesign of Intelehealth Mobile & Web App, Click Here

Future of Augmented Reality – A Designer’s Perspective.

Augmented reality (AR) and virtual reality (VR) are quickly becoming huge areas of technology, with giants like Apple, Microsoft and Google competing to provide the next big AR or VR experiences. Statista predicts that the worldwide virtual reality user base for AR MR VR will reach 443 million by 2025, meaning that it is becoming increasingly important for (UX) designers to know how to create amazing VR and AR & Mixed Reality experiences.

 

Features of augmented reality

Designing for 3D experiences will require completely new ways of thinking about UX design—and the question is, are you well equipped to tackle this new field of design? (Don’t take that additional 3rd dimension for granted). You must know the difference between ar and vr.

The rapid growth of this space has led to unforeseen innovation through the creation of immersive experiences, NFT’s, crypto and entirely new gateways to Web 4.0 that enhance the world around us—or sometimes take us to a different (virtual) world entirely. That said, these strides have not come without challenges, specifically when it comes to the way in which VR and AR experiences are designed and produced.

 

Where can augmented reality be used?

Overview:AR and VR need to be easy to use in order to provide users with realistic experiences that wow. Avoiding common usability mistakes and applying the principles of storytelling will help you carefully craft 3D experiences that delight, intrigue, amuse, and most of all evoke the response you intended. You’ll need to engage users in first-person narratives by making use of spatially dynamic UI’s, including gaze, gesture, movement, speech, and sound—often used in combination.

 

What does augmented reality look like?

AR experiences add a layer onto the existing world, whereas VR experiences transport the user to a different world entirely. Moreover, selecting the right platform (meaning, the devices through which these experiences occur) is hugely important since it’s difficult to optimize across devices and formats. 

 

Augmented reality in real life

Augmented Reality (AR) acts as a virtual layer on top of the world in front of you and is in a new age of discovery and innovation. While early AR applications depended on a smartphone or tablet, they will soon expand into wearable devices like smart glasses requiring a different kind of UX and design process—thinking outside the confines of a smaller screen.

Augmented reality can also be used for knowledge transfer, such as training in industrial environments. Instead of explaining, imagine showing a worker how to do a specific task via in-context video. This opens doors for designers in the e-learning space to create next-generation AR interfaces.

 

Where is virtual reality used?

Understand the difference between Virtual Reality, Augmented Reality, Mixed Reality. Virtual Reality Today completely immerses you in a virtual world, and mixed reality (MR), sometimes referred to as hybrid reality, is the merging of real and virtual worlds.

Virtual Reality Examples – VR can be used for virtual offices, products, events like the 2017 Teen Choice Awards, and more. With VR, designers and their clients will be able to preview designs scaled to real, life-size environments and depth, before even entering the production phase.

 

Can virtual reality substitute for an actual reality?

In early 2017, Forbes observed that “the hype around virtual reality is fading.” Noticeable limitations VR faces are a high price for the headsets, discomfort over extensive use, poor visual quality, and much more. As a result, there is a slow mass-market adoption of VR technology in comparison to AR that is “likely to fare better in the short term.”

 

Virtual reality in real life

Though VR and AR design come with its own unique set of challenges, such as designing for first-person environments and capturing and/or securing 360-degree footage, producers should use narrative as their North Star when it comes to bringing content to life.

 

 How is virtual reality used?

Few tips on designing for AR/VR.

  • Remind the user regularly where they are in an experience
  • Increase immersion by including other human senses
  • Minimize user movement
  • Use intuitive gestures
  • When AR is limited, think of VR
 
 
 

Main Author:
Vishakha Agrawal
UX-UI Designer at Prismic Reflections®

Article Contributors
Swarup Bagul
Co-Founder of Prismic Reflections®

Prismic Reflections® Interviewed by India’s Leading Entrepreneurship Development Platform-Udyogwardhini.

All of us love to hear stories, especially when those are real. Stories & real life experiences that surprise us, move us and inspire us to make our mark in the world!

Vishal Jadhav – Co Founder of Prismic Reflections®, was recently invited by India’s leading Entrepreneurship Development Platform – Udyogwardhini

“In Conversation with Entrepreneurs” is a series of conversations and talks conducted by Mr. Sunil Chandak, Director of Udyogwardhini Nashik. This series focuses on deriving learnings & insights from successful leaders, entrepreneurs & their life experiences.

Vishal shared his interesting career journey, which started from an ordinary school in small town Nashik, entering into the field of the commerce and then shifting to his core passion – Design.

He also highlighted the crucial role of strategic design and designers in modern edge businesses. This talk was attended by several small & medium size business owners, leaders and aspirants. Session was mainly arranged for the audience in Maharashtra, coming from small towns & villages, hence conducted in Marathi.

You can watch & listen this conversation in the following video.

 

Use Experience Design & Branding Expert – Vishal Jadhav, Session by Udyogwardhini

Prismic Reflections – a Leading UX Design Studio in 2022, reported by Clutch

Design is no longer a luxury. It is essential for every product or service offered by any leading business in today’s ever evolving digital world for staying competitive through strategic ux design! It encompasses all the crucial strategic design ingredients required to be successful like customer experience, branding, storytelling, engagement, motivation, emotional connect efficiency and list goes on. Companies like Prismic Reflections have been providing research based strategic ui ux design services in the market for almost 2 decades now.

“We are an award-winning design studio from India that crafts human-centric design experiences and strategic designs.”

Speaking of award-winning companies, our team has been recently named as one of the leading UX/UI designers in India. Our ability to empathize with diverse business sectors and deliver a thoughtful array of strategic design solutions to resolve specific business challenges, makes us different.

Prismic Reflections has successfully designed strategic (ux) experiences for more than 500+ clients, from Fortune 500 companies to early stage startups with a time tested experience of working on more than 1,000+ design and research projects for industries like Fintech, Banking and Finance, Real Estate, Agri Tech, Healthcare and Wellness, Logistics and so on. We have earned various awards and special mentions on respected platforms.

In the business of informed design strategies through strategic design thinking by a blended understanding of business ROI and user needs, our work ensures both, delightful product experience and a positive impact on the customer’s top line.

According to Clutch, our team’s vigor and passion for designing and crafting incredible design solutions have helped us distinguish ourselves as one of the best in India. For those who don’t know, Clutch is an established platform in the heart of Washington, DC, committed to helping small, mid-market, and enterprise businesses identify and connect with the service providers they need to achieve their goals.

It is a privilege to secure a spot on this prestigious list once again. Clutch has a lot of companies on its platform and to be named as one of the top design studios on its platform is truly a huge achievement for us. We would like to thank our team for always bringing their best foot forward for our clients. Lastly, we would like to extend our gratitude to our clients for supporting us throughout the years. We want to dedicate this award to all of you!

Whether it’s just an idea or a complex business problem that you are trying to solve, let’s collaborate & explore the new possibilities through strategic ui ux design & technology. Reach out to us today and let us know how we can help you..!

Telehealth & Telemedicine-Designing for New-age Healthcare Systems – Part II

In the previous part of this article (can be found here), we have understood telehealth as a concept, overall market, industry challenges and potential benefits for its different stakeholders.

In this part we will explore, what are the opportunities there and as a designer what we can contribute to solve and maximise the impact.


Telehealth today poses a series of challenges

Healthcare is a universal right. It is required as much in the cities as in the farthest corner of our country. Merging healthcare with technology makes it more accessible, accountable, transparent and affordable.

Let me give you a rundown on some of the biggest challenges we face as a nation. There is meagre access to the Internet and limited digital literacy in remote areas, where healthcare is most needed too. Achieving interoperability is another obstacle as recording, storing and sharing health-related data to ensure seamless coordination between various parties brings its own set of hurdles. Most importantly, we face a serious gap between the demand and availability of trained healthcare professionals. Even training and creating an army of digitally savvy health staff is an uphill task.

 

But every challenge in the telehealth ecosystem can be seen as an opportunity

It’s time we look at some of the opportunities that we can tap into:

AR & VR-

  • It has proved to be immensely useful, right from training the medical professionals to them offering treatment to their patients. Through the window of mixed reality, the doctor and patient interact via video, audio and data provided by sensors and apps.

Wearables-

  • We live in a smart world where we generate tons of data every second. Some of this data can be life-saving. The information captured and monitored, through our fitness bands, smartwatches, and other smart devices, empowers us to predict certain situations and stay proactively alert.
  • It worth noting that India’s wearables market grew 118.2 per cent year-on-year in the June 2021 quarter at 11.2 million units with strong shipments from homegrown brands in earwear and watches fuelling this growth.
Image Source: unsplash.com

AI & Chatbots-

  • Artificial Intelligence and Chatbots are here to transform primary care. With machine learning, AI engines are already prepared to consult patients through a sequence of questions about symptoms and health histories like the nurses and doctors do today. We might soon be living in a world where Alexas and Siris would enable us to connect and consult without actually meeting our doctors.
  • Did you know about Florence, a chatbot aka a personal nurse, that works on Facebook Messenger, Skype or Kik? She can remind patients to take their pills, track the user’s health and helps them to reach their goals.
 

Conversational UX & Voice UX-

  • No or minimal contact is the future. But it becomes next to impossible in healthcare with the need to sanitise hands and devices frequently. Voice user interface is where caregivers and patients use voice commands to communicate and operate various device systems.
  • Further, the voice interfaces minimise the need to type and allow users to connect personally with the system and express better. This can increase user engagement, bring personalisation & thereby improve overall experience of the application/platform.
Image Source: unsplash.com
 

Gamification in Healthtech:

Role of UX UI Designers in Telehealth

As UX / UI designers, we have the power to create positive user experiences. We make the process of interaction with interfaces easy and engrossing to encourage user engagement, retention and conversion depending on the product or service.

But when we create applications of UX/UI design in the healthcare sector, the responsibility becomes an opportunity to impact lives, quite literally.

 

We must conceptualise, write and design to make features & content across accessible:-

  • In healthcare, we are designing for one and all – be an old person or a young child. And across various devices – screens of various sizes, smartwatches, sensors, apps and so on. Making navigation easy to use, maintaining readability of fonts, enough colour contrast, enabling a screen reader and web accessibility standards are of great importance.

Designer must create basis the three main principles of UI accessibility:
Clarity: easy-to-understand layouts with different buttons, menus, and calls to action.
Made-for-all: cater to the widest variety of users possible
Distinctive: driven by the latest available accessibility features.

 

We must make the experience easy, intuitive and engaging-

  • This is an incredible chance to enable better doctor-patient experiences. It should be informative and reassuring to win the confidence of patients when they are anxious and unsure. For the doctors, the experience must enable better decision making at a faster pace without any compromise.
 

We must personalise the experience-

  • Personalisation is inherent to digital. Even an eCommerce website does it. Health being is a private affair, a personal touch to the experience surely instils confidence. Let us take MyTherapy, an award-winning pill reminder and medication tracker app, as an example. A patient can use it to track doses, tablets, measurements, activities in a health journal and print it or share it with his doctor.
 

We must get into their shoes/scrubs-

  • It is important to build empathy for patients, doctors and front line workers to better understand their challenges and pain points. It will give us insights to design experiences best suited to their requirements.
 

We must build ethical user journeys-

  • While interacting with various devices in telehealth, it is our moral obligation to create products that are safe & sustainable. An ethical design is based on the pillars of:
  1. Usability: enable users to do what they want while keeping it easy and pleasant
  2. Accessibility: make products that benefits everyone, even the differently-abled
  3. Privacy: protect data keeping users’ best interest in mind
  4. Transparency: share crucial information upfront so users can make informed choices
  5. User involvement: get inputs from users during the design process through testing
  6. Focus: be accessible when users need it and stay out when they don’t.
  7. Sustainability: work towards creating designs that enable repurposing resources
  8. You can read more about ethical design here: https://99designs.com/blog/tips/ethical-design/

 

We must factor in trust and security-

  • One must uphold the privacy and security standards by adding features such as two-factor authentication, end to end encryption and secure network or a firewall configuration.

A revolution in healthcare has begun. This is our chance to play our part in designing the future of telehealth. We must allow empathy to blend with innovation to create great experiences for the people when they need it the most.

 

Article Author
Vishal Jadhav
Co-Founder of Prismic Reflections®

Telehealth & Telemedicine – Designing for New-age Healthcare Systems – Part I

It’s true that transformations happen at the unlikeliest of times.

My mother’s health checkup was scheduled bang in the middle of the covid-19 pandemic. Unavoidable as it was, her age and delicate health condition made it extremely risky to expose her to an outdoor environment – and a bustling hospital at that. In a bid to avoid one-on-one visits – that entailed booking an appointment, sitting in a waiting room, signing papers and the like – we struggled no end. Nothing showed up, and I had to trudge through all the processes, taking all the risk. Sure, the health workers, doctors and supporting staff were as helpful as they could get. But the fear, frustration and exhaustion I went through were real.

That day, I woke up to the gravity and need of a solution that could have simplified this for me, and for those facing a similar fate. While I had heard multiple times that health is a basic human right, I realised first-hand how access to medical care was at the heart of it.

The challenge of quality healthcare across the world

An industry already on the upswing, the pandemic propelled the healthcare industry to unprecedented heights. But while global healthcare has seen major advancement, the state of the industry continues to be dismal. The number of doctors and medical equipment per 100/1000 patients remains considerably low, both globally and in advanced countries like the US. In fact, according to a UN-backed report, 3.5 billion people—accounting for more than half of the world’s population—don’t have access to basic health services.

Building new infrastructure and upgrading existing ones can make health and medical care more accessible to the world. But the solution is not as easy. The more viable answer lies in the increasingly popular digital alternative – telehealth.

Source: https://policyadvice.net/insurance/insights/healthcare-statistics/

 

The potential of health tech: Bridging the gap even in times of social distancing

To put it simply, telehealth uses technology to provide and deliver, or grant access to, health care services to patients via phones, mobile apps, desktop apps and wearables. These user-friendly technologies are increasingly embraced by doctors, frontline workers, administrators and patients or their caregivers for their safety, ease and affordability. In places where traditional healthcare may not be affordable or cannot reach immediately, telehealth can save lives.

 

The rise of telehealth in the wake of Covid

Close to two years into the pandemic, and the days of visiting clinics already seem long gone. Instead of preferring one-on-one interactions with doctors, patients today find alternatives to avoid it, and prefer remote treatment instead.

In 2019, the market size of the Indian telemedicine industry was around 829 million U.S. dollars. This figure is forecasted to increase significantly in the coming years, reaching approximately 5.4 billion U.S. dollars by 2025.

 

Many factors make telemedicine a winner

Telehealth and telemedicine, by their construct, are so adaptive that they can create multiple positive impacts on the entire healthcare ecosystem.

Doctors save on time and overheads with a safer alternative-

  • For doctors who are almost always managing high-stress situations, attending patients remotely is more efficient and less time consuming as compared offline appointments. Telehealth makes remote monitoring easier, cutting down on the doctors’ efforts. For those running clinics or hospitals, overhead costs of infrastructure like space, built up area, and supportive staff can be saved significantly by adopting health tech. Furthermore, in outbreaks such as Covid or other highly infectious diseases, telehealth can avoid the risk of patient exposure to doctors and other patients, lending a high degree of safety.
Photo by Unsplash
 

Patients take charge of their own health and focus on recovery-

  • With patients having to worry less and less about the hassles of appointment booking, travelling, waiting, filling up case papers, they can focus on the actual consultation or treatment. The adoption of telehealth can save time and cost at every step for them.
  • Using telehealth solutions, minimises risk of physical contact in case of non-emergency cases or regular health checkups. What’s more, this health tech also offers self-diagnosis tools that can help in primary checkup or identifying symptoms at an early stage.
 

Benefits for the Administrators-

  • By providing proper training of the platform, administrator can easily keep the track of patients, line of treatments & doctor’s availability without being actually present in the clinic.
  • They have clear visibility in finances, reports, medicines stocks and can be a bridge in between patient and insurance provider.

Frontline workers thrive in an environment that unburdens them-

  • Telehealth adds incredible convenience to the schedule of the frontline worker – allowing them flexibility and helping avoid burnout. With minimal training, telemedicine helps create more front line workers in a short time to take health care to the last mile, especially in remote areas.
  • Tapping into this potential, investment in virtual care and digital health has surged, fueling more innovation. Venture capitalist digital health investment has tripled in 2020, from 2017.
Photo by Unsplash
 

Administrators gain by getting clearer visibility into the working process-

  • Once administrators receive proper training on telehealth platforms, they can easily track patients, their line of treatments and doctor’s availability without actually being present at the clinic. They get clear visibility of finances, reports, medicines stocks. This also helps them become a bridge between a patient and an insurance provider.

Government gains on several accounts-

  • The cost of healthcare and treatments for critical diseases are very high, pushing millions to poverty. While the government spends huge amounts of funds every year for making healthcare accessible in rural or remote areas, the impact continues to stay minimal. Telehealth can significantly reduce this burden, both in cost and efforts. It can also help the government to navigate pandemic-like situations with ease.

It is no wonder that a Forrester’s research and prediction predicts virtual care visits to soar more than 1 billion this year.

 

It is no unknown fact that the overall definition of the health care system has changed and it is becoming wider and more exclusive. To tap into these opportunities and make telehealth and telemedicine a real success, a lot of the responsibility has to be shouldered by those who will actually bring it to life – the UX designer. After my experience with my mother at the hospital and a UX designer, I now also have a personal reason to bring my best to the table.

In the next part of this article, I explore the challenges and opportunities in health care and how user experience designers can shape the industry for the better.

Stay tuned for the next part of this article, coming soon.

 

Article Author
Vishal Jadhav
Co-Founder of Prismic Reflections®

Case studies that convert visitors into customers – Tips for SaaS Product Marketing Website.

In today’s crowded space of SaaS products, all product companies are struggling to meet the consumer demands and differentiate themselves from the competition. There is no doubt that building a great product experience is the key, however, it’s not the only thing that makes SaaS companies successful on the business front.

A well thought and well designed product may fail to get enough attention in the market if companies fail to market them effectively to the right set of audience in the right way.

Particularly in SaaS Products, marketing websites play a crucial role to bridge this gap of communication between brand, product and the targeted audience.

In these websites, case studies are the most effective type of content to build trust among its targeted decision makers (which in most cases are business owners, marketing managers, product leaders etc). These case studies help decision makers to validate the product’s use and its impact in relevant industries or their businesses.

So let’s understand how these case studies can be structured in a way that addresses most pressing needs and pain points of decision makers and overall businesses that are going to use the SaaS Product.

 

Industry Focused

One needs to identify the industries they are specialized in or wish to focus. The case study should start with the history and explain the current scenarios of the industry with the help of analytical insights. It can talk about the high level challenges and opportunities which the businesses can tap into with potential market size. This really helps the industry specific audience/customers to feel relevant & connected right from the beginning.

 

Understanding the market and customers

Market dynamics of one industry from another industry could be different altogether. For.e.g Fintech industry moving at different pace than manufacturing industry in India.
Depending on the nuance of different industries, pain points, challenges & aspirations of consumers should be addressed.

See how MailChimp has highlighted case studies targeting two different industries and have explained how their offerings have solved challenges and pain points of respective industries and businesses.

Photo by https://mailchimp.com/resourchttps://mailchimp.com/resources/her-campus-increased-subscribers/es/her-campus-increased-subscribers/
Photo by https://mailchimp.com/resources/good-dye-young-increased-monthly-ecommerce-revenue/
 

Mapping the solutions to the challenges or aspirations

Mapping the solutions to the challenges or aspirations
Once you know the key and specific challenge or pain point of the targeted business, align your product feature with that positioning as a solution. Customers want to get a sense of relief or free from the problem by looking at the features of the product.

In the above examples mailchimp have smartly identified the business challenges of “Her Campus Media” and have explained how mailchimp’s solutions have addressed their problems.

It is not just a challenge or problem, we can also tap into their aspiration. Where business wants to go, what they are trying to achieve etc. How our product or solution can help them in their journey towards their goal.

 

Demonstrating the Value

Just the talk of features or solutions are not enough, especially when there are big decisions to be made within the customer’s company. Businesses don’t mind to invest provided, product not only promises but demonstrates the value. As a product business, how can we demonstrate or prove the value that we have added to other businesses?

 

Demonstrating the Assurance on Integration & Implementation Value

The steps it takes to implement the product or services are also very important for business. Businesses look for products which can be implemented seamlessly with their existing system. It is one of the critical things which businesses look into so the case studies should mention those elaborately.

eg:

In the above example the MailChimp have indirectly shown how their offerings can be seamlessly integrated with different platforms and how their different features have solved the business problems.

 

Impact Metrics Matters (Results)

The next thing in a case study is to highlight how these products and services added value to business and what result or positive outcome they had. This validates the product and builds trust among the targeted customers or industries.

eg:

Or

 

Thought leadership and social proofing

The customer’s review is very important for building social proofing and validating the product’s success. The case study section should have a section for customer’s and industry leaders testimonials.

eg:

 

Lead generation

At last case study sections can also help in lead generation. They can have enquire form, demo or quick links along with links to other relevant case studies which the customers can check. This will help improve customer’s retention on the page and generate quality leads at the same time.

eg:

 

Conclusion

A successful case study is one of the most integral parts in any SaaS product marketing website. If it is structured correctly and positioned well in the website. It can bring the desired conversion for the business.
We at prismic reflection expertise in SaaS Product’s and its marketing websites. We believe in helping businesses to grow and achieve their goals. Reach out to us to know more.

 

Main Author:
Jijo Jacob
UX-UI Designer at Prismic Reflections®

Article Contributors
Vishal Jadhav
Co-Founder of Prismic Reflections®

Collaborative design for the collective success

A remarkable customer experience is critical to the sustained growth of any business. A positive customer experience promotes loyalty and helps you retain customers.
Customers instinctively compare each new experience, positive or otherwise, with their previous ones and judge it accordingly.

As a new-comer to the family of Prismic Reflections, I got to learn a lot from my experience on the product that I was working on. The task was to re-imagine the platform for personalised property management services for the Homeowner Association (HOA) based out of the United States. I worked on User Research, Strategy, Idealization & Prototyping for web and mobile applications .

During the process, I observed and learned how collaborative design is important and what value it can add in the overall design process and ultimately to the business.

 

Involving client and his team in the design process

The client usually has knowledge that can contribute to the project a lot – since they are the masters of their game. The briefs themselves or even regular meetings, will not allow us to explore the subject deep enough to have the same knowledge as people with years of experience in a given field.
Encouraging the client to be actively engaged in the design or research process has many invaluable benefits.
The client-base can be further classified in 4 ways-

Top Level Management/C Suit-
Top management have the visibility and clarity of the big picture of the business. Their views and inputs to align the design objectives with business strategic objectives at an early stage is critical for the success of any design project.

Product Owners, Managers & Marketing team-
These people own the product internally. They develop a very deep understanding about the product, its vision, core functions, workflows, technology etc. They define. Decide & control the feature rollout time, testing, backlogs etc along with empathy they have developed for users. Product managers are responsible for different success metrics of the product, internally in the client’s team.

Dev Ops-
Addressing the concerns, constraints on the technical ground in the early stage becomes important for designers if they want to reduce the time in the development process. Technical feasibility of design solutions is something we can expect from the Development team.

End Users / Product Users-
Involving actual users during the design process, may not be at every point but at completion of critical workflows like on-boarding, payment etc definitely saves time at an early stage if designers validate them before it goes to production. Having real users for early stage testing (with wireframes or prototypes), at least for every critical roll-out adds significant value to the outcome.

Working together with the client’s team & real users (or set of people that matches the persona of real users) enables the design team to deepen their empathy around critical success factors (CSF) & validate the product at various stages early on.

Photo by freepik
 

Pros & Cons of Collaborative Design

Pros of Collaborative Design-

  • It helps building solid business empathy & its critical impact areas
  • It brings business team and design team on same page to agree upon one common vision
  • Saves cost by early addressing different constraints to avoid future back and forth.
  • Design is iterative process, however iteration cycles become much fast in collaborative design
  • It brings diversity & sense on inclusion in the team while working together
  • Involving users early in the stage, helps in building deep empathy & early validation of design ideas & solutions
  • It helps in bringing personalisation in experience design at a very early stage.

Synthesizing abstract ideas into concrete design implications is not an easy task. In collaborative design one must be open to receiving feedback and constructive criticism.

Reducing effort is a huge component of improving UI/UX design. People don’t want to have to hunt for information or click on buttons that lead to dead links. They will also choose interfaces that enable them to accomplish tasks in the shortest possible time, and abandon brands that don’t meet these efficiency and ease-of-use standards. It all comes down to these straight points as mentioned below.

There are some factors that may impact on the overall process due to collaboration, as mentioned below.

Cons of Collaborative Design-

  • There are chances teams may often lose the track as different people are involved with different perspectives
  • It becomes a little time consuming exercise as compared to a non collaborative approach.
  • It might surface if there is any mis-management in the inter department which may result in conflict.
  • Some clients/designers assume they have a leadership role.
  • Collaborative design requires very experienced & professional in charge to handle and drive the project in a seamless manner. Such resources come with their own high fees.
 

Conclusion

Photo by Unsplash

Involving the client, their team & users in the design and research process is always valuable. The client has much more knowledge about his business, customers and product, so it is worth using this knowledge as much as we can. Consistent feedback from users & stakeholders can play a pivotal role. Client’s engagement also allows us to make sure that we understand business needs and constraints well, and that we deliver real value for him.

In the end, however we conceptualize it, a customer that is engaged in a project is less likely to be critical of decisions made about direction and design and more likely to feel some ownership in the outcome. A customer who is part of the process is less likely to criticize than one who remains distant as an observer. In my experience, projects with high customer involvement always end smoothly with a sense of mutual accomplishment and that is exactly the process I have tried to follow.

I would love to hear about your experiences & thoughts about collaborative design. If you have any project ideas or would like to understand our process in detail, you can reach out to us here.

 

Main Author:
Vishakha Agrawal
UX-UI Designer at Prismic Reflections®

Article Contributors
Swarup K. Bagul
Co-Founder of Prismic Reflections®

Article Contributors
Vishal Jadhav
Co-Founder of Prismic Reflections®